Recognizing an IRS Impostor Scam

In a previous post, I discussed a scam whereby a person purporting to be an IRS agent calls demanding immediate payment of past-due taxes. In this post, my hope is to provide additional insight into how to recognize these scams by reproducing a transcript of an actual phone call to an IRS impostor. The target of the scam in this case was instructed to call 479-935-1612; I am also aware of a scam involving phone number 512-212-1838. The transcript begins when the target returns the call:

JS: Internal Revenue Service, how can I help you?

WC: Yeah, I got a call that said I have to call this number or I'll be arrested.

JS: Alright, and when did you receive this call?

WC: Uh, just a half hour ago.

JS: On this very same number?

WC: Yep.

JS: Can you please confirm for me your first and last name?

WC: Wayne Curley.

JS: Williams Curley?

WC: No, Wayne Curley.

JS: Alright, alright; and can you please confirm for me your area's zip code?

WC: 36608.

JS: 36608, correct?

WC: Yeah.

JS: Alright, now do you have a piece of pen and paper?

WC: Yes.

JS: I want you to take a piece of pen and paper and write down some information. My name is officer Jack... my name is officer Jack Smith and my badge ID number is IRM11010. 11010.

WC: K.

JS: Now, I will go ahead an read out the legal charge against your name, so while I'm speaking do not interrupt me. I will give you a fair time to speak once I am done, alright?

WC: Alright.

JS: We conducted an audit in your tax return for a term of last five years, and we found out that there was a numerical miscalculation error in your tax return, and the return in your file does not match the record that we have. So, according to the section 26 U.S. Code 6651 there is an outstanding amount left for you to pay. Failure to do so will result in your arrest. You will be taken into federal custody as an arrest warrant has been already issued in your name. Your travel will cease and all of the property that is in your name will be seized and even your bank account will be totally frozen, and you will be in federal imprisonment without appeal for a minimum of five years. Now, the total outstanding amount in your name which you owe to the Internal Revenue Service that is 4,987 dollar. So, Mr. Wayne, have you done this intentionally or was it by mistake?

WC: Definitely a mistake.

JS: So, at this point of time do you have an attorney ready to fight in your defense? Because you will be summoned to the United States Tax Court in Washington DC in a matter of 48 hours and the second option is that you can resolve this case outside the court house. So that is your decision because we are not here to force you, we are not here to convince you, we are just here to help on how to resolve this case. You make a right decision; that is your wish. So which option do you want to go for it?

WC: Well, I can't afford an attorney.

JS: So you want to resolve this case outside the court house, this correct?

WC: Yeah.

JS: So, in that case, I am going to connect this call to the senior officer who is handling your case right now and he is the decision maker how to resolve your case and how to make a payment plan for you alright?

WC: Okay.

JS: Stay connected with me, alright?

WC: Okay.

JS: Thank you very much.

JH: Thanks for being on hold, your line has be transferred to Jason Horner; how may I help you?

WC: Well, I'm just trying to resolve my account.

JH: I'm sorry?

WC: Just trying to resolve my account.

JH: Alright sir, your line has been transferred to me so that you want to rectify outside a court house without facing any legal consequences, right?

WC: Yeah.

JH: Alright, so I hope you understand, if you want to resolve this case, then you need to pay what you owe, right? The full outstanding amount is 4,987 dollars, that is the outstanding amount that you owe to the IRS.

WC: Yes.

JH: So, if you want to resolve this case then as I've told you, you need to pay the outstanding amount that you owe to the IRS so can you come up today in order to... in order to resolve this case?

WC: Yeah.

JH: Alright, so if you want to resolve this case, then you need to be online with me you need to stay connected with me on the same recording line, you need to follow the procedure alright? I will guide you step by step how you are going to resolve this case, alright?

WC: Ok.

JH: So at this time the payment is not going to be accepted over the phone call, check, or online payment; this time the payment will be done using electronic federal tax payment system, which is a tax pay voucher that you need to purchase from a government-certified store. I will be guiding you where you have to go and which voucher you need to purchase in order to resolve this case, alright?

WC: Alright.

JH: So, uh, is this your home phone number or this is your cell phone number?

WC: Cell phone.

JH: Alright, so you need to stay connected with me while you're on this recording line; you cannot put me on mute, you cannot put me on hold, you need to stay connected, is that understood?

WC: Yes.

JH: So, you need to drive down to a... a store, a government-certified store, which is... by the government. You can go to either Walmart or a Target or a Rite Aide store. So which store will be convenient and nearest to you?

WC: Um, I'm not sure, I'll have to drive around and see what's closest.

JH: Do you have any nearby store like Walmart or Target?

WC: Um, let me, let me look outside and kind of see where I am. Now I can't... I can't pay this over the phone?

JH: No, no, you're not going to pay a single penny over the phone call.

WC: Oh, and should I go to the IRS website and use their online payment option?

JH: No, no, there is a procedure, alright? Before your warrant get expired, I need to cancel your warrant, so there is a procedure you need to follow the protocols of the IRS, alright, if you want to resolve this case. As I've told you, you need to stay connected with me on this same recording line until... resolve this case; you cannot put me on mute, you cannot put me on hold, alright?

WC: Alright, but I know you can pay online with the IRS's EFTPS system, and you're saying I shouldn't do that?

JH: If you can follow the procedure, I'm here to guide you, I'm here to help you, if you don't follow the procedures that's okay, alright. You can disconnect this call, and just wait to face the consequences.

WC: Can I... can I just mail a check in to the IRS?

JH: No, we are not going to accept from a check or online payment; we're not going to do that.

WC: Why?

JH: As I've told you, there is a procedure, right? If you want to resolve this case, than you need to follow the procedure.

WC: It sounds like...

JH: Step by step, I will guide you on how... on how you're going to make a payment.

WC: It just sounds like an unusual procedure.

JH: I'm sorry?

WC: The procedure you've described sounds very unusual. I didn't know the IRS did that.

JH: So, I'm not here to force you, I'm not here to convince you, you can just disconnect this call and just wait to face the consequences.

WC: And what are the consequences again?

JH: You will be getting arrested within 45 minutes, your state police department will be at your doorstep and your house, your car, your bank account, everything will be seized by the government.

WC: That also sounds unusual, I didn't think the IRS acted in that way.

JH: Why? Why did you say that?

WC: Well, from what I know, the IRS always sends out letters before they take collection action.

JH: Uh-huh. And?

WC: And I didn't get any.

JH: What else?

WC: Well, I didn't get any letters, so why is that?

JH: As I've told you, you can just disconnect this call and just wait to face the consequences, alright?

WC: Are you really the IRS?

JH: No, no I'm not from the IRS.

WC: Where are you from?

JH: I'm from Washington DC.

WC: But do you work for the IRS?

JH: Yes, exactly, why do you ask that kind of question?

WC: What office? Which IRS office are you out of?

JH: Uh, today, sir, if you want to resolve this case, then you need to go down to Walmart, alright?

WC: I don't think you work for the IRS. I think this is a scam.

JH: What?

WC: Yep, I think this is a scam.

JH: Why, why are you saying that?

WC: The IRS doesn't take collection action without sending letters first.

JH: So why... why did you say you want to resolve this case?

WC: Just wanted to see what would happen

JH: Hmm?

WC: So who do you really work for? Where are you located?

JH: We are located 1111 Constitution, Washington DC. Is there any problem?

WC: Well, who do you really work for if your not the IRS?

JH: Are you an idiot?

WC: No.

JH: Then why are you asking these kinds of questions? So get ready to face the consequences. Alright, bye.

WC: Okay, bye.

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